Ways to Contact Us
At phisix.co, we’re here to assist our Australian players with top-notch support. Reach us via 24/7 live chat for instant help, email for detailed inquiries, or check our comprehensive FAQ section updated monthly. Our team, handling 200,000 queries annually, ensures secure communication protected by SSL encryption.
Types of Questions and Response Times
- Account Issues: Live chat resolves 85% of cases within 10 minutes; email replies within 24 hours.
- Payment Queries: Expect live chat answers in under 15 minutes, email within 48 hours.
- Game Support: Instant live chat assistance, email responses within 24 hours.
- Bonus Concerns: Live chat support in 10 minutes, email within 24-48 hours.
- Our 24/7 support team is available across all time zones, with peak response times noted as of 10:27 AM +04 on July 08, 2025.
Your Question Unanswered? Submit a Complaint
If your issue remains unresolved, submit a complaint via the form below. Provide your details, describe the problem, and we’ll respond within 48 hours per our Curacao eGaming license standards. For escalated concerns, contact our compliance officer, with a 72-hour resolution target.